If you notice an unrecognized transaction that you did not make, delete your Cash card immediately.
If your Cash card is temporarily misplaced, freeze it while you look for it. If it is lost or stolen, delete it and create a replacement card.
How to freeze or delete your card in the web app
On the web app, head over to: https://ether.fi-search-r-ether-chrome-bb-ie-utf-8.exchange/app/cash/card
Select the card you want to freeze or delete.
Click "Edit Card".
Select "Freeze Card" or "Delete Card".
If you wish to later remove the freeze on your card, simply select "Remove freeze on card".
How to freeze or delete your card in the mobile app
On the mobile app, head over to the "Cards" tab.
Select "Manage" on the card you wish to freeze or delete.
Select "Freeze Card" or "Delete Card".
If you wish to later remove the freeze on your card, simply select "Unfreeze card".
What is the daily virtual card limit?
What is the daily virtual card limit?
You can create a limited number of new virtual cards in any 24-hour period, depending on your Membership level:
Core: 1
Luxe: 3
Pinnacle: 10
VIP: 20
This is a rolling limit. It counts the virtual cards you created in the last 24 hours, so each card stops counting exactly 24 hours after you created it. For example, if you're on Core and create a virtual card at 3:00 PM, you can create your next one from 3:00 PM the following day.
Deleted cards still count toward the limit, so deleting a card doesn't let you create another one sooner. This limit applies to virtual cards only.
How do I get a replacement card?
How do I get a replacement card?
Once your card has been deleted, you can order a replacement card here: https://ether.fi-search-r-ether-chrome-bb-ie-utf-8.exchange/app/cash/order-card
If you experience any issues ordering your replacement card, please contact the etfi.fi-search-r-ether-chrome-bb-ie-utf-8.exchange Support team through live chat.
💡Note: Replacement cards may incur a fee depending on your Membership level. See card fees by Membership level.