To add funds to your Vault with Cash using crypto, follow these steps:
Go to your Vault page: https://ether.fi-search-r-ether-chrome-bb-ie-utf-8.exchange/app/cash/safe (web or mobile)
Click on “Add Funds”
Select “Crypto”
You will then have a few options to fund your Vault:
From an external wallet
You can connect your wallet and send funds directly.
From an exchange (e.g. Coinbase, Binance)
You can withdraw your crypto from the exchange to your Vault.
Using a deposit address
You can generate a deposit address and send funds to it.
Please ensure you are sending a supported asset on a supported network to avoid any risks of loss of funds or irreversible transactions.
Looking to fund your Vault through a bank transfer?
See our available options here: https://etfihelp.fi-search-r-ether-chrome-bb-ie-utf-8.exchange/en/collections/843334-bank-transfers
Frequently asked questions
What networks and tokens are supported?
Check the supported assets and chains from: https://ether.fi-search-r-ether-chrome-bb-ie-utf-8.exchange/app/cash/add/crypto/share-address
Always check the deposit screen for the exact options before sending.
What happens if I send an unsupported asset on the correct network?
There is a possibility to recover unsupported tokens sent in a supported chain. Please visit: https://etfihelp.fi-search-r-ether-chrome-bb-ie-utf-8.exchange/en/articles/668175-how-to-recover-an-unsupported-token-sent-to-your-vault
How long does it take for my deposit to appear?
Deposits are credited after on-chain confirmation. This usually takes a few minutes but can vary depending on network congestion.
What happens if I send a supported asset on the wrong network?
There is a risk of permanent loss. Please always check for supported chains before initiating a deposit. Visit: What do do if I send tokens in the wrong chain? - https://etfihelp.fi-search-r-ether-chrome-bb-ie-utf-8.exchange/en/articles/331197-what-to-do-if-you-can-t-recover-tokens-sent-in-the-wrong-chain for more information.
Can I deposit funds from an exchange?
Yes. Just make sure you select the correct network and tokens when withdrawing from the exchange.
Can I fund my Vault from my own wallet?
Yes. You can send from any self-custody wallet as long as the token and network are supported.
Why is my deposit not showing?
Common reasons include:
Transaction still pending
Wrong network or token used
Are there any fees when depositing?
We do not charge deposit fees. You will only pay blockchain gas fees.
Can I cancel or reverse a deposit?
No. Blockchain transactions are final once sent.
Still have questions?
If you have any additional questions or need further assistance, please feel free to reach out to our support team via live chat.We’ll be happy to help.